Telecommunications Specialist Job at Peraton, Raleigh, NC

cmZtdE55OVB6OHE2Q3FkdkJ2bTd0Qmh0c0E9PQ==
  • Peraton
  • Raleigh, NC

Job Description

Program Overview

About The Role

Peraton is  seeking a Telecommunications Specialist to provide technical support to Telecommunications services to include various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment, etc. You will join the team and perform data analysis, capture and review of metrics and provide reports to management. This position will also

This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 4 days a week. This hybrid schedule could change in the future. This is a first shift M-F position with occasional on-call rotation and after-hours work.

Day to Day Work Responsibilities:

  • Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
  • Schedule and coordinate network service installations based on project specifications.
  • Report and track daily tasks in Excel spreadsheets.
  • Follow ServiceNow tickets to closure.
  • Perform data analysis, capture, and review of metrics, and provide management reports as requested
  • Managing extraction of data from ServiceNow to create next-day reports of outages.
  • Coordinating new upgrades and enhancements.
  • Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
  • Responsible for the ordering, tracking, and overall coordination require for circuit installations.
  • Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
  • Using provisioning tools to process customer service orders and activate service.
  • Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
  • Maintain a keen understanding of all vendors SLA's
  • Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
  • Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
  • Work Service Now Trouble Tickets and drive to closure.

Qualifications

Basic Qualifications: 

  • Bachelor’s Degree and a minimum of 3 years of IT work experience or high school diploma/GED with 6+ years experience. 
  • Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
  • Must have resided in the US for the last 5 years.
  • Minimum of 3 years of applicable network experience and support.
  • Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
  • Strong customer service experience as you will be instrumental in establishing customer relationships.
  • Experience with Service NOW
  • Proficient with MS Office Suite, especially Excel and Teams
  • Strong organizational skills
  • Excellent communication skills, both written and verbal.
  • Strong project coordination skills and ability to manage multiple activities at the same time.
  • Trouble shooting knowledge of router, switch and modem connections and setup.
  • Remote connections using VPN, Putty and or SSH.
  • Prior T2 network support experience is a plus
  • MUST be flexible and willing to work on-call, overnights and weekends as needed.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Permanent employment, Contract work, Work experience placement, Internship, Remote work, Flexible hours, Shift work, Night shift, Weekend work, Day shift,

Similar Jobs

Advanced Recovery Systems

Psychiatric Physician Assistant Job at Advanced Recovery Systems

 ...Overview: We are seeking a compassionate FT Psychiatric Physician Assistant to join our team! Advanced Recovery Systems is a trusted, physician-led behavioral healthcare company dedicated to providing evidence-based, expert care for addiction and mental health conditions... 

Topel Forman L.L.C.

Information Technology Consultant Job at Topel Forman L.L.C.

All legitimate Topel Forman, L.L.C. job postings are listed at or will redirect from third-party websites to . When applying for a position, candidates will be redirected to ADP Workforce Now.You will never be asked to send personal identifiable information until you ...

Gables Search Group

Software Engineer, Embedded C++ Job at Gables Search Group

 ...this role, you will be responsible for designing, developing, and maintaining software solutions that meet our clients' needs in a C/C++, MySQL embedded SW environment with My. You will work collaboratively with cross-functional teams to deliver high-quality products... 

The Best Roofing company of it's kind in the Pan Handle

Sales Trainee Roofing $50K to $75K Job at The Best Roofing company of it's kind in the Pan Handle

 ...professional Strong communication, negotiation, and closing skills Self-motivated Position Offers: High-Earning Potential: $50K-$100K+ annually Stable Work and Growth Opportunities in a thriving industry To Apply: All applicants must submit their... 

SupportFinity™

Legislative & Policy Analyst Job at SupportFinity™

 ...This position is in the Office of General Counsel, Department of Public Works (DPW), Office of the Director. The Legislative & Policy Analyst will provide proper research and analysis of issues related to the policies and operations of district government agencies and...