An IHOP server is responsible for providing exceptional customer service, taking orders, and ensuring a pleasant dining experience for guests. Key Responsibilities Greeting and Seating Guests : Welcome customers as they arrive and guide them to their seats promptly. Taking Orders : Accurately take food and beverage orders from guests, ensuring to accommodate special requests when possible. Serving Food and Beverages : Deliver orders to tables in a timely manner, ensuring that all items are correct and presented well. Processing Payments : Handle cash and credit card transactions efficiently, providing change and receipts as necessary. Maintaining Cleanliness : Keep tables and the designated work area clean and organized throughout the shift, including resetting tables for new guests. Customer Interaction : Engage with guests to ensure their satisfaction, address any concerns, and create a welcoming atmosphere. Work Environment Physical Demands : Servers are on their feet for the duration of their shifts, which can last up to 8 hours. The role involves lifting trays that may weigh up to 20 pounds and requires good hand-eye coordination. Availability : Most IHOP locations operate 24 hours, so servers should have flexible availability, including nights, weekends, and holidays. The position is typically part-time, averaging around 30 hours per week, with some full-time opportunities available at larger locations. Skills and Qualifications Customer Service Skills : A friendly demeanor and the ability to connect with customers are essential for success in this role. Multitasking Ability : Servers must manage multiple tables and orders simultaneously while maintaining a high level of service. Communication Skills : Clear verbal communication is necessary to interact effectively with guests and kitchen staff. Team Player : Collaboration with other staff members is crucial to ensure smooth operations in the restaurant. This role is vital to the overall dining experience at IHOP, and successful servers contribute significantly to customer satisfaction and repeat business. Par Mar Stores
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