Job Description

Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions
Provide general customer service information. (Hours of operation, directions, etc.)
Ability to handle heavy call volumes of both inbound and outbound.
Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
Troubleshoot password and basic technical/app inquiries.
Research any misapplied information or customer discrepancies.
Provide special event, promotions and wagering details.
Assist customer via telephone and live chat as needed.
Performs other duties as assigned by supervisors or other senior management.
Qualifications
High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
Must have a dedicated/secure space when working from home.
Strong computer skills (Microsoft and basic internet navigation)
Able to handle high call volumes and excellent phone etiquette.
Strong Organizational skills
Attention to detail.
Ability to multi-task and data entry
Strong verbal communication
Protect organizations values by keeping information confidential.
Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary Of Physical Requirements And Work Environment
Walking and sitting
Pay Range / Salary: $17.00

Job Tags

Full time, Remote work, Shift work, Weekend work, 2 days per week,

Similar Jobs

American National Red Cross

Portland Donor Recruitment District Manager Job at American National Red Cross

...Job Description Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world...

Snoop Investigations & Security

Armed Corporte Security Officer Job at Snoop Investigations & Security

...Company Description Snoop Investigations & Security collaborates with clients to analyze and address their most pressing security... ...a security plan accordingly. We provide comprehensive NYS Private Investigations and Security services to ensure the safety and security...

Pepsi Bottling Ventures

Laser Guided Vehicle Maintenance Technician Job at Pepsi Bottling Ventures

...Responsible for keeping our laser-guided vehicle operations running smoothly and efficiently. This will be achieved by addressing and correcting LGV machine faults, keeping the end-of-the-line equipment running (Palletizers and Pallet Labelers), keeping both units and...

Novax Recruitment Group

Tekla/SDS2 Steel Detailer Job at Novax Recruitment Group

...Job Title: Tekla/SDS2 Detailer Miscellaneous Location: Dallas, TX Salary: $60,000 - $100,000 This is a good opportunity to progress to a Project Manager position. Join our growing team! Specializing in Miscellaneous Steel projects and is looking for an...

Air Canada Defunct

Warehouseman - Cargo Job at Air Canada Defunct

Location : Chicago, IL, United States (Onsite) Starting Salary : $19.09/hour Branch : CargoCategory : Unionized (IBT)Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful...

Customer Service Representative Job at The New York Racing Association, Jamaica, NY

cHZ5dE5DcE95c3U5Q3FkcUJQKzV2aHBv