Job Description

Job Description

Job Description

Corporate America Family Credit Union

Job Description

Position Description: Core Banking Administrator

Reports to: VP IT Operations & Support

Grade Level: 14

Full Salary Range: $91,783.74 – 137,675.62

Hiring Salary Range: $91,783.74 – 114,729.68

Primary Responsibilities:

The Core Banking Administrator is responsible for managing, coordinating, and testing core platform upgrades, with a primary focus on the credit union’s core banking system, Fiserv DNA. This highly collaborative role is critical in ensuring the stability, security, and performance of core banking systems.

The detail-oriented position acts as a liaison between IT and business units, ensuring system changes meet business requirements, are fully tested, and comply with operational and regulatory standards.

Duties and Responsibilities:

• Coordinate and manage Fiserv DNA core and core surround banking upgrades, hotfixes, and patches, including planning, scheduling, testing, and deployment support.
• Maintain an in-depth understanding of core banking modules, configuration settings, workflows, and user impacts.
• Collaborate with vendor support teams and internal stakeholders to track issues, apply fixes, and validate system changes.
• Serve as the subject matter expert (SME) for the DNA core banking platform, providing application support and consulting to business units.
• Work with business owners and analysts to identify, plan, and test upgrades or updates for systems they manage.
• Provide encouragement to business owners to implement new features in upgrades, reporting features not implemented to executive management for further consideration.
• Assist in the development and execution of test plans, scripts, and use cases to validate application functionality, performance, and integration.
• Track and report on test outcomes, documenting issues, and coordinating retesting and resolution.
• Serve as a key liaison between IT, branches, operations, compliance, lending, finance, and other departments during application testing and upgrade events.
• Participate in vendor meetings, system reviews, and project planning to ensure alignment between technology and operational goals.
• Provide end-user training and documentation as needed for system changes and enhancements.
• Ensure all testing and change control activities follow NCUA, FFIEC, and internal IT policies and procedures.
• Maintain accurate documentation related to system changes, test results, version histories, and deployment outcomes.
• Support audits, IT exams, and internal reviews by providing clear, accurate records and evidence of due diligence.
• Monitor system performance and user feedback post-upgrade to identify improvement opportunities.
• Analyze system usage trends and suggest optimizations, automation, or new functionality.
• Assist with system enhancement projects and coordinate with vendors for support and issue resolution.
• Perform all other duties as assigned.

Qualifications:

Education and Experience

• Bachelor’s degree in Information Systems, Business, or a related field - or equivalent experience.
• 5+ years of direct administrative experience with Fiserv DNA, including configuration, upgrade management, and testing.
• Experience working in a credit union or financial institution.
• Extensive experience writing and executing test scripts, coordinating system upgrades, and performing cross-functional testing.
• Familiarity with software development lifecycle, QA methodologies, and change management practices.
• Excellent organizational, communication, and interpersonal skills with the ability to work across departments on complex topics.

Skills and Competencies

• Exposure to other systems commonly used in credit unions such as digital banking platforms, loan origination systems, or ECM tools.
• Experience using ticketing systems or project/task management platforms (e.g., Jira, ServiceNow, Service Desk Plus, Smartsheet, Asana, or Microsoft Project/Planner).
• Excellent communication skills and a drive to ensure exceptional service is provided to internal customers.
• Strong problem-solving, issue resolution, and project management skills.
• Ability to prioritize and manage multiple competing demands in a dynamic environment.

Benefits

· Health, Vision, Dental Insurance

· Long-term Disability Insurance

· Critical Illness

· Life Insurance

· 401(k) match

· Profit sharing

· PTO

· Flexible Spending Account

· Tuition Reimbursement

· Pet Insurance

· Commuter Benefit

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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