Job Description

Job Description

Job Description

About Us:
At My Contents, we specialize in contents restoration services, helping homeowners and businesses recover after a disaster. With a commitment to excellence and care, we restore property and lives through innovative solutions and compassionate service. Learn more about our services at

Job Overview:
The Contents Restoration Technician plays a critical role in helping clients recover from disasters by providing expert contents cleaning and restoration services. Reporting to the General Manager, this position focuses on restoring personal and commercial contents with skill, efficiency, and a customer-first mindset.

We value a can-do attitude, excellence in execution, integrity, and stewardship. Candidates should be able to manage complex restoration tasks, maintain open communication with clients and team members, and embody the core values of My Contents.

Key Responsibilities:

• Contents Restoration and Cleaning:
  • Restore damaged items to pre-loss condition through proper cleaning techniques.
  • Work in both residential and commercial settings to clean, pack, and unpack contents.
  • Participate in on-site mitigation and emergency services.
• Client and Team Communication:
  • Communicate effectively with property owners, explaining processes and addressing concerns.
  • Maintain regular updates with the project management team.
• Warehouse and Inventory Oversight:
  • Participate in warehouse cleaning and organization processes.
  • Ensure proper inventory tracking using software tools.
• General Support:
  • Assist with furniture moving and heavy lifting (up to 75 lbs).
  • Perform other duties as assigned to ensure smooth operations.

Qualifications:

• Experience:
  • Prior experience in contents restoration is strongly preferred.
  • Moving and packing experience is a plus.
• Certifications:
  • IICRC certification is a significant advantage.
• Technical Skills:
  • Familiarity with industry-related software, including Encircle, is preferred.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
  • Ability to use smartphones and apps for communication and reporting.
• Communication Skills:
  • Strong verbal and written communication skills.
  • Ability to prepare reports, correspondence, and manuals effectively.
• Physical Requirements:
  • Capability to lift and move items up to 75 pounds.
  • Comfortable working in environments with moderate noise levels and varying conditions.
• Problem-Solving Ability:
  • Able to solve practical problems with limited standardization and interpret various instructions effectively.

Work Environment:

• Moderate noise levels in warehouse and on-site locations.
• Conditions may include exposure to damaged properties affected by water, smoke, fire, or other disasters.

What We Offer:

• Competitive compensation and opportunities for advancement.
• Training and development programs to enhance your skills.
• A supportive work environment focused on collaboration and excellence.

Join Us:
If you’re passionate about restoring property and lives and have the skills to excel in contents restoration, we invite you to join our dedicated team at My Contents!

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