Job Description

Location: Las Vegas, NV (Onsite, full-time)

Reports To: Warehouse Manager

Role Overview

The Inbound Manager Leads and coordinates all aspects of the receiving department, including the unloading, check-in, QA, and put-away of inventory in an efficient and cost effective manner. They are responsible for ensuring the facility onboards accurate inventory, reporting discrepancies, and resolving issues with carriers/vendors. Reporting directly to Warehouse Manager, the Inbound Manager is tasked with collaborating with department managers and stake holders. Ensure compliance with all policies and SOP's, as well as the leadership team.

Core Responsibilities

1. Process Management

• Manage the daily operations of Inbound, Receiving, Put Away, and Replenishment teams.
• Develop, implement, and continuously refine efficient, standardized workflows, staffing requirements, space allocations, equipment needs, and management of incoming goods.
  
• Manage KPI's for receiving
• Partner with Inventory Manager,Returns Manager, , and Finance to resolve cases swiftly and prevent repeat issues.
• Identify and implement process improvements and automation opportunities to reduce cycle times and labor costs.

2. Team Leadership

• Recruit, train, and mentor a high-performing team of receiving, put away, and replen team.
  
• Set clear daily throughput and quality targets; conduct regular feedback, and performance reviews.
  
• Build a positive, accountable culture focused on accuracy, teamwork, and continuous improvement.
  
• Provide real-time coaching on process discipline, data entry, and product handling.

3. System & Vendor Management

• Own and optimize the Inbound module in the WMS.
  
• Maintain accurate receiving codes, workflows, and integrations.
  
• Coordinate with supply chain manager, and third party vendors to schedule Inbound containers.

4. Reporting, Analytics & Continuous Improvement

• Maintain and report KPI's
• Conduct root-cause analyses for any receiving issues, incorrect put away/replenishments.
• Lead Lean/Kaizen initiatives to eliminate waste and reduce return processing costs.

5. Compliance & Policy Governance

• Ensure all returns and product handling comply with company policy, warranty standards, and regulatory requirements (EPA, consumer protection, e-waste, etc.).
  
• Maintain updated documentation for returns SOPs, RMA policy, and warranty claim procedures.
• Collaborate with Finance and Legal to ensure consistent application of credits, write-offs, and environmental compliance (for disposal or recycling).

Qualifications

• 5–8 years of experience in Receiving, Put Away, and Replenishment, ideally in DTC or consumer goods.
  
• Proven track record in process optimization, team leadership, and KPI-driven management.
  
• Hands-on experience with WMS systems.
  
• Familiarity with damage prevention analytics, quality feedback loops, and supplier RTV programs.
  
• Strong understanding of Lean / Six Sigma, warehouse safety, and compliance practices.
  
• Excellent communicator able to bridge warehouse, customer, and finance functions.

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