Job Description

At Twilio, were shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remotefirst work and strong culture of connection and global inclusion means that no matter your location, youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Join the team as our next Staff Product Manager on Twilios Onboarding and Compliance product team. Twilio is growing rapidly and is looking for a highly skilled and motivated Staff Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilios KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilios communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining bestinclass KYC standards.

Responsibilities

• Develop, communicate, generate excitement for and obtain buyin of the product vision, strategy, and roadmap that aligns with the company's goals and objectives.
• Lead crossfunctional teams to drive planning, design, development, and launch of products that execute on the vision.
• Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories.
• Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success.
• Manage relationships and expectations with a wide range of crossfunctional stakeholders at all levels of the organization.
• Conduct regular datadriven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications

• Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS.
• Proven track record of leading successful product launches and driving product strategies.
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buyin, and drive towards measurable outcomes.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders.
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals.
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges.
• Bachelors degree in Computer Science, Engineering, or equivalent practical experience.
• Experience building products/services related to APIs, developer experience.

Location

This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Travel may be required occasionally to participate in project or team inperson meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

Based on location, the estimated pay ranges are:

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $152,500 - $190,600.
• New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $161,500 - $201,800.
• San Francisco Bay area, California: $179,400 - $224,200.
• All roles may be eligible to participate in Twilios equity plan and corporate bonus plan. Benefits include health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

The successful candidates starting salary will be determined based on permissible, nondiscriminatory factors such as skills, experience, and geographic location.

Application Deadline

Applications for this role are accepted until 22nd November, 2025 , but may change based on business needs.

Equal Opportunity Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the EVerify program in certain locations, as required by law.

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