Job Description

Senior Manager of Customer Marketing (SFBAY ONLY)

Join to apply for the Senior Manager of Customer Marketing (SFBAY ONLY) role at Suki .

The Future of Healthcare Needs You

At Suki, were building technology that listens, understands, and gets out of the way so clinicians can get back to being clinicians.

Our flagship product, Suki Assistant , uses cutting-edge AI to automate clinical documentation in real time, reducing the time it takes to complete notes by 41%. But thats just the beginning.

Were now powering the next wave of voice-enabled healthcare experiences across telehealth platforms, care delivery tools, and specialty EHRs through Suki Platform , our proprietary AI infrastructure.

Clinicians using Suki spend less time on admin and experience strong ROI in year one. And were just getting started.

Suki is reimagining the healthcare technology stack to make the lives of clinicians better.

What Were Trying to Do (And Why We Need You)

Were not here to tweak healthcare around the edges were rearchitecting it. But we cant do that quietly. We need a digital presence as bold, fresh, and human as our mission.

Thats where you come in.

As Sr. Manager of Customer Marketing , youll be the bridge between our key accounts and our marketing team - designing and executing custom marketing strategies that drive adoption and expansion, amplify success stories, and deepen product engagement. This is a high-impact role where youll partner closely with Customer Success, Sales, and the broader marketing team to drive growth to help us meet our revenue goals.

What Youll Be Responsible For

• Customer relationships : Build and maintain strong relationships with key accounts, serving as a trusted advisor on marketing and growth.
• Marketing strategies : Develop and execute custom marketing strategies for each key account, based on their priorities, needs, and channels, to drive adoption and ongoing use of Suki.
• Measurement : Track the performance of all tactics, and make recommendations to improve and optimize.
• Scale : Working closely with the VP of Marketing, build a customer marketing process that will scale across all of our accounts. Experiment: Be creative and try new ideas/campaigns to drive adoption and growth.

You Might Be a Fit If You...

• Are creative, resourceful, and excited by the opportunity to shape a high-touch, customer-centric function
• Have strong strategic abilities and can distill disparate needs into impactful marketing initiatives
• Have experience across a variety of marketing disciplines. Our customers channels span digital, print, in-person, and more
• Are detail-oriented and can juggle multiple initiatives successfully
• Love numbers and can assess data to understand what is and isnt working - and make changes to improve
• Can write your own copy and create marketing collateral independently (in partnership with our Design team)
• Thrive in fast-moving environments where you get to build, test, and learn every day

A Few Must-Haves

• Located within a reasonable commute to Redwood City, CA OR SFBAY
• Required to work hybrid, 3-5 days in-office per week
• Excellent relationship building skills - youll be working closely with our top accounts, plus Customer Success, Sales, and other functions
• 7+ years of marketing experience, preferably with background in demand gen or customer expansion in B2B or SaaS companies
• Proven experience building and managing co-marketing programs or account-based marketing campaigns
• Excellent project management and communication skills, with a bias for action and collaboration
• Strong copywriting skills
• Creative mindset and an eye for detail
• Experience with healthcare or AI is a plus, but not required

What Makes Suki, Suki

• A mission that matters: Suki is making healthcare technology invisible and assistiveso clinicians can focus fully on patient care.
• A product that delivers: Our AI is used by real clinicians at real health systems and it works.
• A team that gets it: Were former Googlers, Apple engineers, Stanford docs, and healthcare veterans.
• Backed by believers: Weve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital.
• On a roll: Named by Fast Company as the Next Big Thing in Tech. Best Leadership Team by Comparably. Technology Innovation Award by Frost & Sullivan.
• Massive market: Were disrupting a $30B+ industry, and our momentum is real.

Pay Transparency

In compliance with Californias Pay Transparency Law, the base salary range for this role is $185,000$200,000. This does not include any bonus or equity package. Final compensation is based on experience, skills, and market data. Suki is an Equal Opportunity Employer. Were committed to building a team that reflects the diverse communities we serve and to creating a culture of inclusion, belonging, and bold ambition.

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