Job #: 1124 Pay Rate: Not Specified Job type: contractor Location: Allegany, NY Responsibilities: Provide support for on-call escalations and perform root cause analysis of given issues. Independently resolve tickets within agreed SLA of ticket volume and time. Adhere to quality standards, regulatory requirements, and company policies. Work on value-adding activities such as knowledge base update & management, training freshers, and coaching analysts. Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. Qualifications: Strong knowledge of IT Service Management, SAP Basis, and SAP Applications. Hands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customers. Working experience with SAP HEC, SAP S/4HANA, or any other cloud solution. Hands-on experience with infrastructure operations, network, interfaces, and Load Balancer topics. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution. Cloud architecture and IT technical infrastructure know-how. Knowledge of/certification in one of Azure, AWS, or GCP fundamentals. #J-18808-Ljbffr TechDigital Group
...Superior Metal Technologies is stable full-service aluminum metal finishing company, specializing in high-performance architectural coatings. We are located in the East side of Indianapolis. We are currently seeking a skilled and dedicated Anodized Production Worker...
...Advance your career with Brightway Insurance , one of the largest and fastest-growing independent personal lines insurance agencies in... ...At Brightway, we invest in your success with industry-leading sales training, lead generation support, and mentorship from top-performing...
...difference with. The opportunity Join us in shaping the future of biologics. Were looking for a passionate and driven Research Assistantto join our innovative team focused on the discovery and development of next-generation therapeutic antibodies. This is a...
...vision plans effective day one**What You'll Do:**Under the general supervision of the Strategic Intelligence Unit Supervisor, the Crime Analyst applies both quantitative and qualitative analysis to transform data into actionable insights identifying crime patterns,...
...Thank you for checking us out! Work From Home Data Entry Research Panelist Jobs - Part Time, Full Time This is a remote work from home position perfect for those with any type of work background such as administrative assistant, data entry clerk, typing, customer service...