Reservation Agent Job at Unicoi State Park & Lodge, Helen, GA

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  • Unicoi State Park & Lodge
  • Helen, GA

Job Description

Job Description

Job Description

Summary: Under the direct supervision of the Reservation Manager, this position takes reservations via telephone, fax, mail, internet or change forms for Unicoi State Park and Lodge.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

  • Answers all incoming calls promptly in an attentive, courteous and efficient manner using good listening and communication skills to secure necessary information
  • Maintains accurate files and reports
  • Enters reservations into the computer error free and according to standard operating procedure
  • Processes rooming lists without errors
  • Completes all changes for groups, and prepare a new rooming list after each change
  • Checks wait-list reservations daily
  • Uses good selling technique to up-sell special target dates when appropriate
  • Adheres to rate control procedures based on availability and forecast occupancy as set by Revenue Manager
  • Maintains knowledge of suite and cabin booking process
  • Promotes an effective alternate booking service with sister hotels by actively referring other area hotels whenever we are unable to accommodate a reservation request
  • Assists with call around to find out rates and availability
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Possess complete resort product knowledge

Job Tags

Immediate start,

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