Project Manager II (Operations Manager)- Onsite (US Citizens w/ CBP Clearance) Job at Swingtech Consulting, Inc., Washington DC

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  • Swingtech Consulting, Inc.
  • Washington DC

Job Description

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we're committed to excellence and long-term success for our clients and our team.

Location: Washington, DC Metro Area - Onsite
Clearance Requirement: CBP Background Investigation (BI)
We are currently looking to fill an Operations Manager / Project Manager II role. Responsibilities & other details are listed below:

Responsibilities

  • Manage Tier I and Tier II help desk staff and oversee daily workflows, ensuring full 24x7x365 service coverage.
  • Monitor contact volumes and real-time service levels across calls, chats, and tickets; adjust staffing accordingly.
  • Ensure that at least one supervisor is on duty per shift and available at each active location (DC, FL, TX).
  • Coordinate and report on "operational events" including performance dips and outages, ensuring escalation and mitigation plans are executed.
  • Support onboarding and offboarding processes in accordance with CBP procedures.
  • Track staffing shrinkage and occupancy; develop strategies to ensure operational resilience.
Eligibility & Qualifications

  • U.S. Citizen with an active maintain a CBP BI Clearance.
  • Minimum 3 years of supervisory or service desk operations management experience.
  • Bachelor's degree preferred.
  • Experience with ServiceNow, Remedy, or similar service management tools.
  • Strong interpersonal and team leadership skills in a high-pressure, metrics-driven environment.
Summary of Benefits

  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with - 3 options (HSA with $600 Employer Contribution).
  • Dental Insurance with no age limit orthodonture.
  • Vision Insurance through EyeMed in and out of network coverage.
  • Short Term and Long-Term Disability coverage with 100% premium support,
  • Life insurance and AD&D with 100% premium support
  • Supplemental Life Insurance
  • Critical Care and Accident Insurance availability
  • Pet Insurance through Nationwide
  • Employee Assistance Program
  • 401k with enrollment from day one. 4% deferral by company.
  • $1500 Annual Training Budget
  • $1500 Referral bonus
  • Eligibility for annual merit and discretionary bonus
  • Flexible work arrangements
Equal Opportunity Employer Minority/Female/Veterans/Disabled Swingtech Consulting, Inc.

Job Tags

Holiday work, Temporary work, Flexible hours, Shift work,

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