Job Description

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we're committed to excellence and long-term success for our clients and our team.

Location: Washington, DC Metro Area - Onsite
Clearance Requirement: CBP Background Investigation (BI)
We are currently looking to fill an Operations Manager / Project Manager II role. Responsibilities & other details are listed below:

Responsibilities

• Manage Tier I and Tier II help desk staff and oversee daily workflows, ensuring full 24x7x365 service coverage.
• Monitor contact volumes and real-time service levels across calls, chats, and tickets; adjust staffing accordingly.
• Ensure that at least one supervisor is on duty per shift and available at each active location (DC, FL, TX).
• Coordinate and report on "operational events" including performance dips and outages, ensuring escalation and mitigation plans are executed.
• Support onboarding and offboarding processes in accordance with CBP procedures.
• Track staffing shrinkage and occupancy; develop strategies to ensure operational resilience.

Eligibility & Qualifications

• U.S. Citizen with an active maintain a CBP BI Clearance.
• Minimum 3 years of supervisory or service desk operations management experience.
• Bachelor's degree preferred.
• Experience with ServiceNow, Remedy, or similar service management tools.
• Strong interpersonal and team leadership skills in a high-pressure, metrics-driven environment.

Summary of Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with - 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled Swingtech Consulting, Inc.

Job Tags

Holiday work, Temporary work, Flexible hours, Shift work,

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