Job Description

Job Description

Job Description

Make an Impact in Healthcare! Pharmacy Support Specialists Needed (Start 11/3 or 11/17)

Title: Pharmacy Support Specialist Location: Pittsburgh, PA (Downtown area)
Schedule: Monday-Friday, 8:00 AM-5:00 PM during training. Limited openings (2-4) will transition to an 11:00 AM-8:00 PM schedule starting in December/January.
Start Dates: November 3 or November 17
Type: 4-Month Contract-to-Hire through Medix
Pay Rate: $22/hour (potential increase upon conversion based on performance)
Work Model: Fully In-Person

Overview:
Medix is hiring several Pharmacy Support Specialists on behalf of a growing healthcare technology organization in the Pittsburgh area. This team supports a national network of specialty pharmacies and healthcare partners, ensuring timely resolution of issues that impact patient access to medications. The ideal candidate will have pharmacy or healthcare customer service experience and an interest in learning the processes behind specialty medication claims and authorizations.

Responsibilities:

• Serve as the first point of contact for pharmacy and provider partners, assisting with claim-related or referral inquiries.
• Research and resolve common claim issues (e.g., denials, rejections, billing errors) and determine appropriate next steps.
• Triage more complex requests to the correct internal team for resolution.
• Monitor incoming support queues and maintain timely communication with all stakeholders.
• Accurately document all interactions in internal systems and follow up as needed.
• Identify patterns in customer inquiries and communicate training or process improvement opportunities to leadership.
• Collaborate with other internal departments to ensure a seamless experience for pharmacy partners and patients.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• At least 1 year of relevant experience in pharmacy billing, specialty pharmacy support, PBM, or healthcare customer service.
• Familiarity with pharmacy claim processing or rejection codes is strongly preferred.
• Excellent written and verbal communication skills.
• Strong technical aptitude and comfort working in multiple systems simultaneously.
• Detail-oriented, organized, and able to manage competing priorities in a fast-paced environment.

Ideal Backgrounds Include:

• Specialty pharmacy, PBM, or healthcare call center experience.
• Prior roles such as Pharmacy Technician, Intake Coordinator, or Patient Care Coordinator.
• Understanding of NCPDP claim rejections (e.g., "Refill Too Soon," "Plan Limitation Exceeded").

Additional Details:

• This role is fully in-person at the downtown Pittsburgh office. Candidates must be comfortable working on site.
• Parking is not included during the contract period; a nearby garage is available at approximately $10 per day . Full-time employees are eligible for parking reimbursement after conversion.
• All hires must be available to work on New Year's Day (1/1) to support key program launches.

Why Apply:
This is an opportunity to join a fast-growing healthcare company that values collaboration, problem-solving, and career development. The position offers long-term potential, hands-on training, and exposure to the specialty pharmacy industry.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Job Tags

Full time, Contract work, Work at office, Local area, Monday to Friday,

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