Pharmacy Support Specialist - 246062 (Pittsburgh) Job at Medix, Pittsburgh, PA

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  • Medix
  • Pittsburgh, PA

Job Description

Now Hiring: Pharmacy Services Specialist

We're looking for a Pharmacy Services Specialist to be the front-line voice of our customer experience. In this role, youll work directly with pharmacies and specialty practices to support their on-boarding and day-to-day interactions with our services. Your ability to communicate clearly, think on your feet, and problem-solve will help shape the way customers experience our company.

This position is fully onsite in our Strip District office and is ideal for someone whos organized, tech-savvy, and passionate about delivering exceptional service in the healthcare space.

Location: Onsite Strip District, Pittsburgh, PA

Pay: $22/hour

Schedule: Full-time, MondayFriday

Shifts Available: 8:00 AM 5:00 PM or 11:00 AM 8:00 PM (standard 8-hour shifts)

Key Responsibilities:

  • Provide first-line support for customer issues and resolve challenging cases
  • Review reports and complete necessary follow-up actions
  • Escalate complex issues to internal support teams as needed
  • Flag training or education opportunities to leadership
  • Monitor Program Support queues and maintain service levels
  • Work across multiple applications and systems to deliver fast, accurate service
  • Perform other duties as assigned based on team needs

What You Bring

Education & Experience -

  • 1+ year of work experience , ideally in a healthcare, pharmacy, PBM, or customer support setting
  • Bachelors degree in business, pharmacy, healthcare, or a related field preferred (not required)
  • Experience meeting quality standards and providing high-level customer support

Skills & Knowledge -

  • Strong verbal and written communication and interpersonal skills
  • Proficient in Microsoft Office and general computer systems
  • Able to multitask in a fast-paced environment with multiple platforms
  • Comfortable working independently and following detailed processes

Nice to Have -

  • Experience in healthcare, call centers, or specialty pharmacy support
  • Familiarity with pharmacy workflows, PBMs, or insurance systems

Why Work With Us?

  • Be part of a mission-driven team helping healthcare providers and patients
  • Grow your skills in a dynamic, tech-enabled environment
  • Enjoy a consistent weekday schedule no weekends
  • Work in the heart of Pittsburghs Strip District in a collaborative, modern office setting

Apply Now to join a growing team where your communication, organization, and problem-solving skills can make a real impact.

Job Tags

Full time, Part time, Work experience placement, Work at office, Immediate start, Shift work, Weekday work,

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