Job Description

We are seeking a highly organized and detail-oriented Patient Financial Administrative Representative to secure patient access to care across our comprehensive, multi-site community health system. This role is crucial to the revenue cycle, focusing on efficiently and accurately completing all registration and pre-registration tasks while calculating and securing patient financial liability (copayments, coinsurance, and deductibles).

This role requires a high level of hospitality, accuracy, and adherence to strict federal and state regulations.

Location: 100% ONSITE AT: Wilshire Boulevard, Los Angeles, CA 90017

This is a Part-Time Schedule (3 x 8-hour shifts) totaling 24 hours per week.

• Schedule: Every Saturday, Every Sunday, and One Monday shift.
• Hours: 9:00 AM 5:30 PM (includes a 30-minute meal break).
• Note: Orientation hours may vary.

Key Responsibilities & Performance Metrics

• Registration & Pre-Registration: Perform all tasks related to the accurate registration and pre-registration of outpatient and inpatient accounts.
• Financial Liability: Calculate and secure patient liability, including upfront collections of copayments, coinsurance, and deductibles.
• Verification & Screening: Complete insurance verification and ensure patients are appropriately medically screened and stabilized before Consent of Admissions is signed/discussed or liability is requested.
• Productivity: Complete a minimum of 20 registrations per 8-hour shift (striving for 30+). Tasks include scanning documents, insurance verification, and securing upfront collections.
• Compliance: Maintain stringent adherence to all HIPAA laws and regulatory guidelines.

Required Qualifications

• High School Graduate or Equivalent (Required) .
• 2+ years of experience in front office/medical billing and/or current hospital registration/admitting ( must have some registration experience ).
• 2+ years of experience in insurance verification and/or medical/hospital billing.
• Strong typing skills (45 WPM and up is required ).
• Strong computer skills with proficiency in Word, Excel , and the ability to maneuver through multiple screens efficiently.
• Working knowledge of Medical Terminology .
• Knowledge of eligibility requirements for various programs, including:
• Medi-Cal
• Medicare
• Covered California
• Hospital Presumptive Eligibility Program
• Cobra, VVC, Limited benefit plans, and Uncompensated Care Programs.
• Familiarity and experience with IPA and EMTALA guidelines.

Certifications (Must be obtained post-hire)

• Non-Violent Crisis Intervention (NCI) Certification within three (3) months of hire date.
• LA City Fire Card within six (6) months of employment (Note: Specific location requirement).

Preferred Qualifications

• Bilingual proficiency.
• Evidence of continuing education in Finance, Accounting, or Business Administration.
• Ability to travel to off-site locations (Outpatient only).

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