Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Medical Receptionist at WellMed at Tarpon Springs, you will be the first point of contact for patients and visitors, playing a vital role in delivering compassionate, efficient, and patient-centered care. You will support clinical teams by managing front desk operations, coordinating patient flow, and ensuring a seamless experience aligned with WellMed’s mission to help older adults live healthier lives.

Schedule: Monday- Friday, 8 AM – 5 PM

Location: 1259 S Pinellas Ave, Tarpon Springs, FL 34689

Primary Responsibilities:

• Centralized scheduling, making appointments, outreach to patients
• Greeting patients as they arrive and manage 15-minute wait time
• Assist patients with intake processes including copying required documents
• Collects co – payments, co – insurance and deductibles and issues receipts
• Processes walk – in patients and visitors
• Answers phones and schedules appointments
• Manages medical records (maintains, files / scans, prepares for schedule)
• Ensures all correspondence is scanned and / or filed in a timely manner
• Processes requests for medical records release and maintains appropriate logs, etc
• Other duties as assigned

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to interact professionally with patients, families, and healthcare staff

Organizational & Problem-Solving Skills:

• Strong attention to detail and accuracy in data entry and record-keeping
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Problem-solving mindset with the ability to handle patient concerns or scheduling conflicts calmly and efficiently

Professionalism & Ethics:

• Demonstrated commitment to maintaining patient confidentiality and complying with HIPAA regulations
• Dependable, punctual, and able to work independently or as part of a team
• Positive attitude and professional demeanor

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience in a medical office, clinic, or healthcare setting
• Intermediate level of proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Preferred Qualification:

• 1+ years of customer service experience
• Experience with electronic medical records (EMR) systems such as eClinicalWorks or similar
• Familiarity with medical terminology, billing, and insurance verification processes
• Ability to operate standard office equipment (fax, scanner, copier, multi-line phone systems)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

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