Live Chat and Email Support Agents Job at HelpFlow, Miami, FL

clAybk1TdEt3TVcvRDZacEF2aTd2aHB1dVE9PQ==
  • HelpFlow
  • Miami, FL

Job Description

Customer Service Agent

Looking for a stable remote customer service job? Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

  1. Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2. Protect company's, clients', and visitors' information.
  3. Work with the team to accomplish your goals individually and as a team.
  4. Update your knowledge through continuous learning. (Self-paced and group training)
  5. Ensure you have the right equipment and a proper place to work productively.
HelpFlow

Job Tags

Remote work, Work from home, Shift work,

Similar Jobs

Chase Brass & Copper

Maintenance Supervisor Job at Chase Brass & Copper

 ...Maintenance Supervisor Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics... 

Weatherby Healthcare

A Wisconsin Facility Is Looking for a Locums Nephrologist Job at Weatherby Healthcare

If you are seeking a new opportunity or would simply like to learn more about locum tenens, give Weatherby a call today for details.One year assignment20 - 25 patients per day with 5 - 10 ICU patientsInpatient settingHemodialysis, CRRT and peritoneal dialysis management...

Aptonet

Senior Database engineer Job at Aptonet

 ...Trust (U.S. Citizens or Green Card Holders with 3+ Years U.S. Residency) Contract: 6 Months with Possible Extension | Potential Leidos Full-Time Hire Role Summary The Senior Database Engineer is responsible for end-to-end installation, configuration, maintenance... 

TechDigital Corporation

Dynamics 365 Full Stack Developer (.NET) and Power Apps Expertise Job at TechDigital Corporation

 ...Dynamics 365 Full Stack Developer (.NET) And Power Apps Expertise Key Responsibilities: Dynamics 365 Development: Design, develop, and customize solutions within Microsoft Dynamics 365 CRM and ERP platforms, including configuration, advanced customizations, and... 

Hy-Vee

Pharmacy Manager Job at Hy-Vee

 ...Job Title: Bakery Department Manager Department: Bakery FLSA: Exempt General Function: As a Bakery Department Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation...