Live Chat Agent Job at Innotech, Houston, TX

clA2c1BDVkp6czI5Q2FGa0R2Tzd2aHhqdVE9PQ==
  • Innotech
  • Houston, TX

Job Description

Job Brief

 

We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.

 

Responsibilities

 

Handle customer inquiries promptly via live chat.

 

Provide accurate, valid, and comprehensive information by using the right methods/tools.

 

Identify and assess customers' needs to achieve satisfaction.

 

Build sustainable relationships and trust with customer accounts through open and interactive communication.

 

Meet personal/customer service team targets and call handling quotas.

 

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.
Requirements and Skills

 

Proven customer support experience or experience as a client service representative is a plus.

 

Strong phone contact handling skills and active listening.

 

Familiarity with CRM systems and practices.

 

Excellent communication and presentation skills.

 

Ability to multi-task, prioritize, and manage time effectively.

 

High school degree.

 

Job Tags

Full time,

Similar Jobs

Linden Square Senior Center

Housekeeper Job at Linden Square Senior Center

 ...The housekeeper is responsible for the delivery of housekeeping services to residents at the community. You must coordinate and communicate with all housekeeping and other team members in maintaining the service for each resident. Assume cleaning responsibilities for all... 

Domino's Franchise

Pizza Chef - 445 Main St Job at Domino's Franchise

 ...Job Description As the Pizza Chef, you are the trained expert crafting our Domino's handmade products with knowledge and proficiency in all aspects of food preparation. You will make and bake food in our Domino's stores in a timely manner, while maintaining the highest... 

New York State Civil Service

Park & Recreation Aide 6-7 - Enslavement to Freedom Curatorial Fellowship - New York State Parks, Recreation & Historic Preservation Job at New York State Civil Service

 ...NY HELP No Agency Parks, Recreation & Historic Preservation, Office of Title Park & Recreation Aide 6-7 - Enslavement to Freedom Curatorial Fellowship - New York State Parks, Recreation & Historic Preservation Occupational Category No Preference Salary... 

Med-Trans Corporation

Rotor Wing Pilot Job at Med-Trans Corporation

 ...Rotor Wing Pilot at Med-Trans Corporation summary: The Rotor Wing Pilot operates helicopters to provide medical air transportation services, ensuring safety and compliance with FAA and company regulations. Responsibilities include aircraft readiness, documentation,... 

VulcanForms Inc.

Senior Global Supply Manager Job at VulcanForms Inc.

 ...perspectives lead to better outcomes. VulcanForms Inc. seeks a Senior Global Supply Manager (SGSM) for our Devens, MA location. Job Purpose...  .... ~7+ years of progressive experience in sourcing or supply chain management. ~ Demonstrated success managing strategic...