Live Chat Agent Job at Game Day USA, Naperville, IL

cXZpbVBDVk16TSsrRHFWa0J2T3hzaGhpc0E9PQ==
  • Game Day USA
  • Naperville, IL

Job Description

Job Overview

We are looking for a fast-typing, customer-focused Live Chat Agent to provide real-time support to customers through our online chat platform. You will handle incoming questions, troubleshoot issues, and ensure a positive customer experience—without the need for phone calls. This position is ideal for someone who communicates well in writing, can multitask, and thrives in a remote setting.

Responsibilities

  • Respond to customer inquiries instantly via live chat
  • Assist customers with product/service questions, troubleshooting, orders, and account issues
  • Provide accurate information and deliver solutions while maintaining a friendly, professional tone
  • Handle multiple chat conversations simultaneously
  • Document customer interactions and update CRM records
  • Escalate complex issues to supervisors or specialized departments
  • Achieve performance goals including response time, accuracy, and customer satisfaction
  • Protect customer data and follow all company policies

Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service, live chat, or technical support preferred
  • Excellent written communication and grammar
  • Ability to type 45–60+ words per minute with high accuracy
  • Comfortable with multitasking and managing several chat threads at once
  • Strong problem-solving and critical-thinking skills
  • Reliable internet connection and distraction-free workspace
  • Self-motivated and comfortable working independently

Preferred Skills

  • Experience with Zendesk, Intercom, LiveChat, or similar platforms
  • Basic technical troubleshooting knowledge
  • Bilingual/multilingual abilities

What We Offer

  • Competitive pay
  • Flexible remote schedule
  • Employee benefits (if applicable)
  • Career advancement opportunities
  • Ongoing training and support

Job Tags

Full time, Part time, Remote work, Flexible hours,

Similar Jobs

US Tech Solutions

Data Governance Manager Job at US Tech Solutions

 ...Job Description The role we are seeking is a Data Governance Project Manager with 5+ years of experience to lead the delivery of complex projects...  ...; adept at engaging stakeholders at all organizational levels. - Highly organized with strong attention to detail and... 

Pape' Kenworth

Journeyman Welder Fabricator Job at Pape' Kenworth

 ...the Pape Team! WHAT YOULL DO: As our Journeyman Welder Fabricator, you will work on heavy trucks and perform all phases of welding, fabricating and upfitting including air arc, wire feed, stick, acetylene, brazing, and fabrication skills. If we need equipment welded... 

University of Michigan

Anesthesia Technician Assoc Job at University of Michigan

 ...Summary The Anesthesiology department has an exciting opportunity for an Anesthesiology Technician to assist the Anesthesiologist with administration and monitoring of anesthesia in a variety of settings. The technician provides support for surgical/procedural cases... 

J&J Family of Companies

Director, Clinical Data Science Job at J&J Family of Companies

 ...Director, Clinical Data Science The Director, Clinical Data Science will lead a team of statisticians and data managers in the Johnson & Johnson MedTech Neurovascular business. This individual...  ...are conducted with the highest level of scientific integrity, while... 

firstPRO, Inc

Network Engineer (Middletown) Job at firstPRO, Inc

 ...firstPRO is seeking a hands-on Network Engineer to join a major enterprise network modernization initiative. This is a unique opportunity...  ..., and static routes Execute cutovers, stacking, racking, cabling, and other on-site network tasks Support the SCADA network...