Job Description
Summary:
NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day.
The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts, I provide primary support for the entire company, supporting Students, Staff, and Faculty. They provide basic administration (e.g., provisioning) of systems, assist with upgrades and integrations, help with cybersecurity issues, and provide troubleshooting support, which may be performed remotely using a virtual technology support platform. The IT Service Desk Analyst I is a Tier 1 support resource.
IT Service Desk Analyst I is the eyes and ears of IT, and the first line of defense for users’ computing problems.
Essential duties and responsibilities:
Minimum Requirements:
Benefits We Offer:
Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans
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