IT Service Desk Analyst I Job at NUC University, Puerto Rico

cnZ1blBDeEF5TTY3Q3FackJmdTR0eDl1dHc9PQ==
  • NUC University
  • Puerto Rico

Job Description

Job Description

Job Description

Summary:

NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day.

The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University. IT Service Desk Analysts, I provide primary support for the entire company, supporting Students, Staff, and Faculty. They provide basic administration (e.g., provisioning) of systems, assist with upgrades and integrations, help with cybersecurity issues, and provide troubleshooting support, which may be performed remotely using a virtual technology support platform. The IT Service Desk Analyst I is a Tier 1 support resource.

IT Service Desk Analyst I is the eyes and ears of IT, and the first line of defense for users’ computing problems.

Essential duties and responsibilities:

  • Answer support phones and monitor the ticketing system, triaging and solving problems
  • Extract a prioritized ticket and take appropriate action to resolve client issues.
  • Provide technical guidance, advice, and training to system users
  • Build and maintain positive, constructive partnering relationships with the campus community
  • Perform IT production support for assigned area(s) according to documented processes.
  • Perform desk-side support for end-users and provide local “remote hands” when required by engineers
  • Interact with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom and meeting room technology in their environment
  • Coordinate computer support activities with multiple user departments and internal teams, as well as third-party vendors
  • Manage and coordinate vendors (we applicable) for the successful delivery of technology services in support of business needs
  • Log all customer interactions, filling out detailed information in tickets and documenting resolutions

Minimum Requirements:

  • Associate degree in Information Technology, Computer Science, or related field
  • Must be able to read, write, and speak English and Spanish
  • Minimum of 1 year of experience and/or training that includes desktop support, network maintenance, and design
  • Excellent analytical and problem-solving skills
  • Strong verbal and written communication skills

Benefits We Offer:

  • Medical/Dental/Vision Insurance
  • 401(k) with an Employer Match / Paid Time Off
  • Short-Term and Long-Term Disability / Group and Supplemental Life & AD&D
  • Educational and Professional Development Program

Equality Employment Opportunity / Affirmative Action for minorities/Females/People with Disabilities/Veterans

Job Tags

Temporary work, Local area, Remote work,

Similar Jobs

Hispanic Alliance for Career Enhancement

Medical Director - Behavioral Health, Aetna Medicaid Job at Hispanic Alliance for Career Enhancement

 ...uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryAetna, a CVS Health Company, is one of the oldest and largest national insurers. That experience gives us a unique opportunity to help transform... 

China Global Connections

Physics Teacher Job at China Global Connections

We are looking for a Physics Teacher for an international school in Beijing. This is a full-time position starting in August 2025. About the schoolThis is an international school located in Haidian. The school offers a combination of the national curriculum and US Common... 

DAVITA

Registered Nurse Job at DAVITA

 ...Job Description Posting Date 09/08/2025411 Westside Drive, Durant, Oklahoma, 74701, United States of America DaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our... 

GMTCare

Non-Emergency Medical Transportation Driver Job at GMTCare

 ...NON-EMERGENCY MEDICAL TRANSPORTATION COMPANY LOOKING FOR TRANSPORTERS! Seeking dependable individuals to work in our non-emergency transportation department and be responsible for transporting patients to their destinations. Must be a minimum of 21 years of age with... 

Texas Health Resources

Radiologic Technologist Part Time Job at Texas Health Resources

 ...Need Education Other Graduate of an accredited school of radiologic technology...  .... Were accredited by the American College of Surgeons as a Comprehensive Community...  ...Magnet hospital! Our community members recently recognized us as the best emergency...