IT Help Desk Technician (Washington) Job at Confidential, Washington DC

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  • Confidential
  • Washington DC

Job Description

Posting Summary

Working Title

IT Help Desk Technician

Role Title

Admin and Office Spec II

Role Code

19012-SW

FLSA

Nonexempt

Pay Band

02

Position Number

296W0235

Agency

Virginia Highlands Community College

Division

Virginia Highlands Community College (Div)

Work Location

Washington - 191

Hiring Range

$15.00

Emergency/Essential Personnel

No

EEO Category

F-Admin Supp

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

No

Does this position have a bilingual or multilingual skill requirement or preference?

No

Work Schedule

Evening hours Monday to Thursday and during day on Friday

Sensitive Position

No

Job Description

Virginia Highlands Community College serves our community by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future.

Hourly IT support to provide telephone and in-person IT assistance to all VHCC employees, students and patrons during evening hours Monday to Thursday and during day on Friday. Will also provide coverage in the evening for the VHCC Library Circulation desk assisting patrons with any library requests.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Excellent customer service skills and experience working in a high-volume customer service environment, in order to assist students and general public. Practices regular and reliable attendance. Ability to work a flexible schedule. Proficiency in the use of technology and utilizing word processing, spreadsheets and database software as well as common software programs.

Additional Considerations

Ability to learn new software programs. Strong organizational and decision-making skills. The ability to work without direct supervision and apply standard procedures in the absence of a supervisor.

Operation of a State Vehicle

Yes

Supervises Employees

No

Required Travel

no

Posting Detail Information

Posting Number

WGE_2725P

Recruitment Type

General Public - G

Number of Vacancies

1

Position End Date (if temporary)

Job Open Date

08/29/2025

Job Close Date

09/17/2025

Open Until Filled

No

Agency Website

Contact Name

Human Resources

Email

Phone Number

Special Instructions to Applicants

To be considered in the initial screening, completed applications must be submitted by September 10, 2025 5:00 pm.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

Additional Information

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Job Tags

Hourly pay, Full time, Temporary work, Part time, Work at office, Local area, Remote work, Flexible hours, Afternoon shift,

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