Posting Summary
Working Title
IT Help Desk Technician
Role Title
Admin and Office Spec II
Role Code
19012-SW
FLSA
Nonexempt
Pay Band
02
Position Number
296W0235
Agency
Virginia Highlands Community College
Division
Virginia Highlands Community College (Div)
Work Location
Washington - 191
Hiring Range
$15.00
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Evening hours Monday to Thursday and during day on Friday
Sensitive Position
No
Job Description
Virginia Highlands Community College serves our community by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future.
Hourly IT support to provide telephone and in-person IT assistance to all VHCC employees, students and patrons during evening hours Monday to Thursday and during day on Friday. Will also provide coverage in the evening for the VHCC Library Circulation desk assisting patrons with any library requests.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Excellent customer service skills and experience working in a high-volume customer service environment, in order to assist students and general public. Practices regular and reliable attendance. Ability to work a flexible schedule. Proficiency in the use of technology and utilizing word processing, spreadsheets and database software as well as common software programs.
Additional Considerations
Ability to learn new software programs. Strong organizational and decision-making skills. The ability to work without direct supervision and apply standard procedures in the absence of a supervisor.
Operation of a State Vehicle
Yes
Supervises Employees
No
Required Travel
no
Posting Detail Information
Posting Number
WGE_2725P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
08/29/2025
Job Close Date
09/17/2025
Open Until Filled
No
Agency Website
Contact Name
Human Resources
Phone Number
Special Instructions to Applicants
To be considered in the initial screening, completed applications must be submitted by September 10, 2025 5:00 pm.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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