Come join our rapidly expanding team at Absolute Computer Solutions
The number one goal of everyone in our team is to make our Clients exceptionally happy. The IT Helpdesk Technician plays an important role in making sure that happens.
We are seeking a skilled IT Helpdesk Technician to join our fast-paced in office team. In this role, you will provide essential IT support services to our clients, ensuring seamless operation of their systems and networks.
RESPONSIBILITIES & TASKS
Customer Service
Provide frontline technical support to clients via phone, email, or remote access tools.
Delight our Clients with a Friendly, Quick and Helpful Experience.
Provide the Client with basic remote troubleshooting.
Collaborate effectively with team members and other departments to deliver exceptional service and support.
Use of our Ticketing System
Diagnose and resolve technical issues related to hardware, software, and network systems.
Document all support interactions and solutions using our ticketing system.
Make sure that Client Documentation is well maintained.
Split tickets that have several issues into their own individual ticket.
Make sure that tickets aren't stale throughout the process.
Use of our RMM and Monitoring tools
Review RMM dashboard and apply remediation actions as indicated by our Processes.
Review regularly scheduled/automated actions as indicated by our Processes.
Assist in the maintenance and administration of client IT infrastructure, including servers, workstations, and network devices.
Conduct routine system monitoring and performance tuning to ensure optimal uptime and performance.
Project Work
From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Level 1 IT Helpdesk Technician may be required to help with project delivery.
Communication, Reporting & Risk
Escalate tickets that require Senior Helpdesk Engineer support.
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
Submit Timesheets & Expense reports as indicated on their SOPs.
Identify, Communicate and Mitigate potential risks to the]]>
...Working knowledge of all Welding Processes Strong skills fabricating and finishing stainless a plus High attention to detail.... ...a not-for-profit organization dedicated to the advancement of steel industry professionals. SEAA assists our members in their employee...
Remote Notary Signing Agent | Please Call (***) ***-**** | Miami, FL Remote Notary Signing Agent | Please Call (***) ***-**** | Miami, FL Internet... ...competitive pay per assignment.PAYMENT: $125.00-$200.00 per loan signing appointment.Please reference agent ID CMNSROXANNAG...
...a key role in developing and executing marketing strategies that drive brand awareness, customer engagement, and lead generation. Youll work across various channels including digital, social media, email, and events to help grow our presence and impact.Responsibilities...
Tenet Healthcare along with DMC Medical Group is actively seeking a fellowship-trained BE/BC skull base neurosurgeon for a full-time, employed opportunity in Detroit, MI. We have a newly appointed, fully accredited, Neuro Critical Care Fellowship program to support our...
...About the Role ~ Siteman Cancer Center - Outpatient Clinic~ Days, Monday - Friday; No Weekends,... ...Sign on Bonus eligible ~ Two years of RN experience in Oncology or a critical... ...Ladder differentiates BJC as the place for nurses to work in the greater St. Louis area....