IT Help Desk Technician II (Springfield) Job at Confidential, Springfield, MO

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  • Confidential
  • Springfield, MO

Job Description

Job Summary:
We are seeking an IT Help Desk Technician II to provide advanced technical support and assistance to our internal users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, installing and configuring software and hardware, and maintaining accurate records of IT help desk requests.

About CSI:

CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun

Salary: $55,000 - $65,000 annually. This is an onsite position.

Responsibilities:

  • Prioritize assigned helpdesk tickets and respond quickly to customer needs.
  • Respond to and resolve escalated technical support tickets from Level 1 technicians.
  • Troubleshoot and support desktops, laptops, mobile devices, printers, and other peripherals.
  • Provide support for Windows, macOS, and common enterprise applications (e.g., Microsoft 365, VPN, remote desktop tools).
  • Assist with user]]>

Job Tags

Part time, Remote work,

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