IT Help Desk Technician Job at Spectrum Comm, Bethesda, MD

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  • Spectrum Comm
  • Bethesda, MD

Job Description

Position Overview

The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This role delivers Tier 1-2 troubleshooting for hardware, software, and network issues while maintaining a high standard of customer service. The position supports daily IT operations, ensures compliance with applicable security guidelines, and coordinates with higher-tier support teams for complex issues.

Key Responsibilities

  • Respond to service requests, incidents, and inquiries in person, by phone, or via a ticketing system.
  • Troubleshoot and resolve issues involving desktops, laptops, printers, and other approved devices.
  • Perform hardware and software installations, upgrades, and configuration changes.
  • Assist with workstation imaging, deployment, and user data migration.
  • Ensure all end-user devices are maintained in compliance with established security baselines and configuration standards.
  • Escalate complex or unresolved issues to higher-level technical support teams as needed.
  • Maintain accurate documentation of support activities, resolutions, and asset inventory updates.
  • Provide guidance to users on the proper operation of systems and software.

Requirements

Required Qualifications

  • Associate's degree in Information Technology or related field; equivalent experience considered.
  • 1-3 years of experience providing IT support in a help desk or desktop support environment.
  • Working knowledge of Microsoft Windows operating systems, Office 365 applications, and basic networking principles.
  • Familiarity with IT ticketing systems and troubleshooting methodologies

Certifications

  • CompTIA Security+, Network+, or equivalent certification preferred.
  • Additional vendor-specific certifications in Microsoft or ITIL best practices are a plus

Security Requirements

  • Must be eligible to obtain and maintain a U.S. Government security clearance at the Secret level.
  • Must complete mandatory cybersecurity and privacy training prior to accessing systems

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

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Job Tags

Temporary work, Work at office,

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