Job Description

Job Summary:

Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky.

Duties:

• Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
• Conducts appropriate diagnosis/troubleshooting to resolve known conditions
• Escalates problem tickets within department guidelines when unable to resolve
• Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
• Assists with alerts and self- service incidents
• Follows up on unresolved incidents

Desired Skills/Experience:

• 1+ years of customer service experience
• Flexible work schedule
• Organization skills
• Strong oral and written communication skills
• Problem solving ability
• Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
• Preferred: A+, CCNA, or Net + Certifications

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position starting at $35,000 - 40,000 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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