IT Help Desk Job at KellyMitchell Group, Louisville, KY

cVAybU5TMUl6TW14Q2FCckJ2MitzQjVvdUE9PQ==
  • KellyMitchell Group
  • Louisville, KY

Job Description

Job Summary:

Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky.

Duties:

  • Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
  • Conducts appropriate diagnosis/troubleshooting to resolve known conditions
  • Escalates problem tickets within department guidelines when unable to resolve
  • Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
  • Assists with alerts and self- service incidents
  • Follows up on unresolved incidents

Desired Skills/Experience:

  • 1+ years of customer service experience
  • Flexible work schedule
  • Organization skills
  • Strong oral and written communication skills
  • Problem solving ability
  • Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
  • Preferred: A+, CCNA, or Net + Certifications

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position starting at $35,000 - 40,000 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Local area, Flexible hours,

Similar Jobs

CHS Inc

Hazmat Truck Driver Job at CHS Inc

 ...Division. We are looking for a full time Hazmat Truck Driver in the Grand Forks, ND area to deliver...  ...Qualifications (required)~ Valid Class A CDL with Hazmat/Tanker endorsement~2+ years of verifiable tractor trailer experience~ Must meet minimum age requirement ~... 

Banner Health

Acute Medication History Pharmacy Technician Job at Banner Health

 ...regional, and Native American cultures. As an Acute Medication History Pharmacy Technician, you will be responsible for speaking with...  ...capsules, discuss any inconsistencies with the patient and/or research issues with a pharmacist, the patient's family or outside... 

TYG

Landscape Designer Job at TYG

 ...Job Description TYG are partnered with a Landscape Architecture and Planning firm who are expanding their team with an experienced Landscape Designer. My client is a growing firm with a broad portfolio of project types which stretch across Texas, and what's more is... 

Emory University

Recycling/Materials Management Specialist I Job at Emory University

 ...and loading docks of Emory University. Transports recyclable and compostable materials to...  ...to and complies with Emory University safety and security standards. Must understand...  ...in facility, equipment, and vehicle management maintenance. Ensures a clean, safe... 

Hive Power Engineering LLC

Substation Physical Designer Job at Hive Power Engineering LLC

 ...Job Description Job Description About Hive Power Engineering LLC Hive Power Engineering LLC (HIVE) provides engineering design and consulting services primarily in Transmission and Distribution sector (13.8kV 500kV). Our core engineering services consist of substation...