IT Help Desk Job at KellyMitchell Group, Louisville, KY

cVAybU5TMUl6TW14Q2FCckJ2MitzQjVvdUE9PQ==
  • KellyMitchell Group
  • Louisville, KY

Job Description

Job Summary:

Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky.

Duties:

  • Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
  • Conducts appropriate diagnosis/troubleshooting to resolve known conditions
  • Escalates problem tickets within department guidelines when unable to resolve
  • Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
  • Assists with alerts and self- service incidents
  • Follows up on unresolved incidents

Desired Skills/Experience:

  • 1+ years of customer service experience
  • Flexible work schedule
  • Organization skills
  • Strong oral and written communication skills
  • Problem solving ability
  • Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
  • Preferred: A+, CCNA, or Net + Certifications

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position starting at $35,000 - 40,000 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Local area, Flexible hours,

Similar Jobs

Las Vegas Petroleum

Restaurant General Manager - KFC Job at Las Vegas Petroleum

 ...Vegas Petroleum is excited to announce an opportunity for a Restaurant General Manager at KFC . In this role, you will lead your team to deliver...  ...3 years in a restaurant management role, preferably in a fast-food or quick-service environment. Leadership Skills:... 

Optum

Licensed Social Worker (Bilingual Spanish) - STAR+PLUS - Hybrid WFH Job at Optum

Job Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and...

TEC accutite

Live Chat Representative Job at TEC accutite

 ...General Contractor, Design-Builder, Construction Manager and even Developer. We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our... 

UF Health

Medical Assistant/Scribe | UF Medical Group | FT Days Job at UF Health

 ...Hospital has continued to build upon its reputation as a leading medical center and the most comprehensive provider of health care...  ...much more. Responsibilities The Medical Assistant Scribe provides patient care in a physician's office setting under the... 

Pizza Hut

Pizza Hut Cook Job at Pizza Hut

 ...Pizza Hut Cook Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who...