Job Description

Job Description

Job Description

Job Overview

TWC Management is seeking an experienced and highly motivated  General Manager to lead the operations of our  Holiday Inn Express property, part of the IHG Hotels & Resorts family. This is a permanent, on-site leadership role responsible for driving guest satisfaction, maintaining brand compliance, optimizing financial performance, and developing a high-performing team. The ideal candidate brings strong operational expertise, proven leadership, and a passion for delivering the quality and consistency expected of the Holiday Inn brand.

Key Responsibilities Leadership & Daily Operations

• Oversee all aspects of hotel operations, ensuring alignment with IHG and TWC Management standards.
• Manage all departments (front office, housekeeping, food & beverage, maintenance, etc.) to ensure efficient, high-quality service.
• Serve as the primary contact for guests, staff, and corporate leadership, embodying the Holiday Inn service culture.
• Ensure compliance with IHG brand standards, safety policies, and local regulations.

Team Development & Culture

• Recruit, hire, train, and retain a motivated and service-driven team.
• Lead by example to foster a positive, team-oriented workplace.
• Conduct regular coaching, performance evaluations, and recognition programs.
• Ensure all team members are trained on IHG service standards and operational protocols.

Financial Performance & Revenue Management

• Develop and manage the property’s budget, ensuring financial goals are met or exceeded.
• Monitor key financial metrics (RevPAR, ADR, occupancy, GOP) and implement strategies to improve performance.
• Collaborate with sales and revenue management teams to drive market share and increase profitability.
• Maintain strict cost control measures across all departments.

Guest Satisfaction & Brand Standards

• Ensure consistent delivery of an exceptional guest experience in line with Holiday Inn brand expectations.
• Monitor and respond to guest feedback via Medallia, IHG systems, and online platforms.
• Implement service recovery procedures and lead continuous improvement efforts.
• Conduct regular property walks to maintain cleanliness, functionality, and brand compliance.

Strategic Planning & Corporate Collaboration

• Partner with TWC Management and IHG to align property goals with broader organizational objectives.
• Execute local sales strategies, community engagement initiatives, and IHG promotional programs.
• Prepare and present operational and financial reports as required.

Qualifications/Experience

• Minimum 5 years of General Manager experience, preferably with IHG or in a branded, limited- or select-service hotel.
• Demonstrated success in managing hotel operations, financial results, and guest satisfaction metrics.
• Familiarity with IHG systems (Opera, Merlin, Concerto, Holidex, etc.) is strongly preferred.

Skills

• Strong leadership and interpersonal skills with a hands-on management style.
• Proven financial acumen and business planning abilities.
• Excellent problem-solving, organizational, and decision-making capabilities.
• Commitment to service excellence and team development.

Additional Requirements

• Must be available to work a flexible schedule, including weekends and holidays.
• Valid U.S. driver’s license and authorization to work in the United States.

Compensation & Benefits

• Competitive base salary based on experience
• Performance-based bonus program
• Health, dental, and vision insurance
• Paid time off and company holidays
• Career advancement opportunities within TWC Management

Job Type: Full-time

Pay: $56,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid jury duty
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Hospitality management: 5 years (Required)
• Accounting: 5 years (Preferred)

Location:

• Limon, CO 80828 (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Limon, CO 80828 (Preferred)

Ability to Relocate:

• Limon, CO 80828: Relocate before starting work (Preferred)

Work Location: In person

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