Job Description

Job Description

Job Description

A hotel front desk manager is responsible for the front desk's operations and ensuring excellent customer service. They may have many responsibilities, including:

Job Description:

• The Front Office Manager has overall responsibility for supervising Guest Service Agents, and Night Auditors staff to ensure total guest satisfaction.
• Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations.
• The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires.
• Assist the Department Heads in all areas to ensure smooth, efficient operations.

Job Requirements:

Efficient and professional operation of all front desk team members.

• Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
• Conducts day-to-day shift meetings or huddles.
• Ensures all policies and procedures are in place to adhered to.
• Ensures that all team members are trained on technical and service aspects of their position.
• Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
• Gives constructive feedback to team members to assist them in their overall job performance.
• Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance.
• Ensures that plans and actions are in place to meet departmental goals. Ensures that plans and actions to meet departmental goals are communicated, understood, and met by associates.
• Ensures good communication between all departments and the front office to better Serve our guests.
• Responsible for hiring, training, and development of all associates working for the front desk.
• Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity.
• Daily and weekly preparation of departmental payroll of hourly associates.
• Efficient in managing departmental expenses and payroll as it relates to Profit & Loss statements.

Additional Requirements:

• Ability to: Organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department.
• Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
• Clearly and effectively express ideas, facts, and messages verbally to others.
• Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations

Wyndham Franchise Motel

Company Description

Wyndham Franchise Motel

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