Job Description

Description

We're seeking a passionate and experienced Hotel Front Desk Manager to join our team! If you have at least one year of front desk or hospitality leadership experience and thrive in a fast-paced, guest-focused environment, we want to hear from you. In this role, you'll oversee front desk operations, serve as the first point of contact for guests, and lead a team dedicated to delivering outstanding service. We're looking for a motivated leader who enjoys working with people and is committed to creating memorable guest experiences. Apply now and become part of our hospitality-driven team!

Responsibilities

• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Lead operations at the front desk and make sure guests have an exceptional stay
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
• Gather financial information and generate occupancy reports for the general manager

Qualifications

• Possess excellent management skills, communication skills, and multitasking skills
• Bookkeeping skills and experience with MS Office a plus
• Prior hospitality experience of 1 year is required for this position
• High school diploma or equivalent certification required (GED)
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry

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