Front Desk Agent Job at Gulph Creek Hotels, Berwyn, PA

cXYrbE1TdEx5TTI0QWFOa0FQaXh0UnM9
  • Gulph Creek Hotels
  • Berwyn, PA

Job Description

Job Description

Job Description

Full job description

FLEXIBILITY IS A MUST FOR THIS POSITION.

Our hotel is open 24 hours a day. 7 days a week.

• Do you have the flexibility to work any shift at any given time?
• Are you someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests.

If so, then we are seeking you as a candidate for Front Office Agent.

Shift availability: (slot with flex to cover)
• Day Shift (7am-3pm)
• Night Shift (3-11pm)

You will be expected to work in a team environment, but also alone at times.
During some shifts, you may be the 'manager on duty' as a manager is not always present.
Hotel Front Desk experience preferred.
Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day.

Duties and Responsibilities (including but not limited to):
-Greeting each and every guest as they enter and exit the building
-Checking guests in and out of the hotel
-Answering phones and transferring calls to the appropriate hotel department when necessary
-Booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete in full a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-Perform duties in other areas of the hotel (housekeeping, maintenance, kitchen, etc…) when requested.
-Refill coffee canisters
-Maintaining cash drawer contents and making change for guests
-Completing all required duties in a prompt manner as assigned by management
-Other duties as assigned by management

Requirements, MUST:
-have reliable transportation to/from the hotel
-arrive on time for scheduled shift to relieve previous shift
-be able to understand and carry out instructions (bi-lingual a plus)
-be able to bend, stand, and walk during the full shift
-be able to lift 20 pounds
-be able to maintain a professional manner in stressful situations
-be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-be able to use math skills to calculate appropriate change to guests
-answer phone calls for management when off property
-have experience in customer service and preferably hotel experience
-possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-adhere to requirements on appropriate work attire

Full-time Schedule:
• 8 hour shift
• Day, Evening, Holiday, Weekends

Experience:
• front desk - 1 year (Preferred)

Education:
• High school or equivalent (Preferred)

Work Location:
• One location - Berwyn, Pa.

Communication method(s) used:
• Email
• Phone
• In person

This Company Culture:
• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative
• People-oriented -- supportive and fairness-focused

Work Remotely:
• No

Benefits:
• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work setting:
• In-person

Experience:
• FOSSE (Preferred)
• Hotel Front Office: 1 year (Required)

Ability to Commute:
• Berwyn, Pa (Required)

Work Location:
In person

7:00am -11:00pm

Job Tags

Holiday work, Full time, Remote job, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

Similar Jobs

Aptonet

Senior Database engineer Job at Aptonet

 ...Trust (U.S. Citizens or Green Card Holders with 3+ Years U.S. Residency) Contract: 6 Months with Possible Extension | Potential Leidos Full-Time Hire Role Summary The Senior Database Engineer is responsible for end-to-end installation, configuration, maintenance... 

Core Versa LLC

Owner Operators - 24ft/26ft Box Truck/Liftgate Job at Core Versa LLC

 ...Job Opportunity: Local & Over-the-Road (OTR) Driver Position Available We are currently seeking reliable and professional drivers for a dual-role...  ...OTR routes. Schedule: Flexible blocks available. Truck Type: 26-ft Box Truck or Sprinter Van. Compensation:... 

Provo Rehabilitation and Nursing

Housekeeper Job at Provo Rehabilitation and Nursing

 ...availability. About Us : Come find your home in healthcare at Provo Rehab! Provo Rehabilitation and Nursing is a Skilled Nursing Facility who has been...  .... We are looking for a dedicated, reliable housekeeper who can make our team better! Apply today.... 

Veyo

Non-Emergency Medical Driver - $10,000 Guarantee + Bonus Job at Veyo

 ...GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix! Veyo is a...  ...-driven company helping individuals get to and from their non-emergency medical appointments. We're actively seeking local drivers to... 

Two Hands

Restaurant General Manager Job at Two Hands

 ...an experienced, high-energy, hands-on General Manager for our restaurant on South Congress. Two Hands...  ...your lifestyle with fresh, delicious food, cocktails, and coffee. We are a growing...  ...similar to our concept or comparably fast-paced, high-volume, and innovative...