Job Description
Full job description
FLEXIBILITY IS A MUST FOR THIS POSITION.
Our hotel is open 24 hours a day. 7 days a week.
• Do you have the flexibility to work any shift at any given time?
• Are you someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests.
If so, then we are seeking you as a candidate for Front Office Agent.
Shift availability: (slot with flex to cover)
• Day Shift (7am-3pm)
• Night Shift (3-11pm)
You will be expected to work in a team environment, but also alone at times.
During some shifts, you may be the 'manager on duty' as a manager is not always present.
Hotel Front Desk experience preferred.
Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day.
Duties and Responsibilities (including but not limited to):
-Greeting each and every guest as they enter and exit the building
-Checking guests in and out of the hotel
-Answering phones and transferring calls to the appropriate hotel department when necessary
-Booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete in full a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-Perform duties in other areas of the hotel (housekeeping, maintenance, kitchen, etc…) when requested.
-Refill coffee canisters
-Maintaining cash drawer contents and making change for guests
-Completing all required duties in a prompt manner as assigned by management
-Other duties as assigned by management
Requirements, MUST:
-have reliable transportation to/from the hotel
-arrive on time for scheduled shift to relieve previous shift
-be able to understand and carry out instructions (bi-lingual a plus)
-be able to bend, stand, and walk during the full shift
-be able to lift 20 pounds
-be able to maintain a professional manner in stressful situations
-be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-be able to use math skills to calculate appropriate change to guests
-answer phone calls for management when off property
-have experience in customer service and preferably hotel experience
-possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-adhere to requirements on appropriate work attire
Full-time Schedule:
• 8 hour shift
• Day, Evening, Holiday, Weekends
Experience:
• front desk - 1 year (Preferred)
Education:
• High school or equivalent (Preferred)
Work Location:
• One location - Berwyn, Pa.
Communication method(s) used:
• Email
• Phone
• In person
This Company Culture:
• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative
• People-oriented -- supportive and fairness-focused
Work Remotely:
• No
Benefits:
• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Work setting:
• In-person
Experience:
• FOSSE (Preferred)
• Hotel Front Office: 1 year (Required)
Ability to Commute:
• Berwyn, Pa (Required)
Work Location:
In person
...Oregon Medical Group, part of the Optum family of businesses, is seeking a Nurse Practitioner or Physician Associate to join our Pain Management team in Eugene, OR. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member...
...A growing technology firm is seeking a Part-Time Project Manager to support high-level client events and strategic partnership initiatives. This is a 20-hour-per-week contract role, starting immediately and continuing through at least September, with Project Manager, Part...
...for nightly janitorial roles in high-end office buildings. Responsibilities include mopping... ...Shift: 5pm-10pm, Monday to Friday, plus weekend Additional Requirements: Must... ...reliable transportation. Ability to pass a clean background check. Legal right to work...
...Job description At Behavior And Education (BAE), people come first. We create authentic relationships that are rich in reinforcement to bring out the best in each other as we learn and grow together. We value lessons learned over errors made, and we are on a mission of...
...Position Title: Service Technician IV (Commercial) Reports To: Field Supervisor or Branch Manager Status : Full-time, Regular... ..., performs diagnostic and service work on commercial (rooftop) HVAC equipment and accessories. Communicates with commercial customer...