Job Description

Job Title: Database Manager

Department: 310.310 - Philanthropy

Work Location: Remote

Desk Location: Remote

Reports to: Direct Response & Database Officer

Salary Grade: E4

Employment Type: Full Time

FLSA Status: Exempt

Travel: less than 10%

Prepared Date: 9/3/2025

JOB SUMMARY

The Database Manager is an individual contributor with no direct reports, working as part of a small Philanthropy database team that includes the hiring manager and a part-time staff member. This position plays a hands-on role in managing MAP International's CRM, Agilon One, which supports over 26,000 active donor records and fuels the success of the Philanthropy team.

The Database Manager will be responsible for the tactical execution of data management and reporting needs, including generating mail lists for more than 15 fundraising campaigns annually, preparing co-op donor and transaction reports, and providing raw donor data every six months to refresh analytics in Power BI. While much of the role centers on accurate data, reporting, and execution, the successful candidate will also use critical thinking and critical thinking skills to identify system improvements, streamline processes, and provide strategic insights to strengthen MAP's fundraising operations.

This is a highly collaborative role, ideal for someone who is detail-oriented, analytical, and eager to learn, yet also confident in advising on ways to maximize the organization's use of its CRM system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

CRM UTILIZATION & SUPPORT

• Learn and master the Agilon CRM system and how it supports MAP's fundraising and donor engagement efforts.

• Serve as the Philanthropy team's go-to expert for CRM capabilities and best practices.

• Translate Philanthropy business needs into technical CRM solutions.

• Document and maintain standard operating procedures (SOPs) for data management and reporting processes.

• Train new and existing Philanthropy members on CRM functions and workflows

• Provide timely, friendly, and clear support for CRM-related requests from Philanthropy staff.

DATA MANAGEMENT & EXECUTION

• Performing complex list pulls for appeals.

• Import large data sets into Agilon accurately and efficiently.

Execute detailed and accurate data entry tasks.

• Assist in data hygiene efforts.

REPORTING & ANALYTICS

• Create and distribute recurring and ad hoc reports and dashboards for gift tracking, appeal performance, and donor metrics.

• Assist in maintaining and optimizing the organization's dashboard in collaboration with the hiring manager.

• Track and analyze key data to inform fundraising strategy and donor engagement.

COLLABORATION & PROJECT SUPPORT

• Participating in cross-functional meetings to represent CRM capabilities and ensure alignment with Philanthropy goals.

• Assist with special projects, audits, or organizational initiatives that require CRM or data support related to Philanthropy.

ORGANIZATIONAL RELATIONSHIPS

The Database Manager will collaborate closely with members of the Global Giving team, including Direct Response, Gift Officers, and Marketing, to support donor engagement, and fundraising. This position will also collaborate cross-functionally with all departments to ensure data accuracy and alignment with organization dashboards. Externally, the role may interface with vendors, data services providers, and consultants related to CRM tools, list processing, and data imports. Strong internal communication and relationship-building skills are essential to ensure the CRM system effectively supports MAP's fundraising goals.

QUALIFICATIONS

• Experience with SQL, queries, or other reporting/query tools

• Familiarity with direct response fundraising or donor segmentation strategy

• Understanding of nonprofit fundraising lifecycle and revenue streams

• Experience in training or onboarding others in technical systems

• Customer service mindset when dealing with internal stakeholders.

• High attention to detail with a commitment to data accuracy

• Demonstrated ability to learn new systems quickly and independently.

• Strong analytical and critical thinking skills

• Excellent written and verbal communication skills

• Experience with documentation and writing SOPs for technical or user processes.

• Comfortable working independently and collaboratively in a fast-paced environment

• Ability to manage confidential information with discretion.

EDUCATION AND/OR EXPERIENCE

• 3+ years of experience in CRM/database management, preferably in a nonprofit or fundraising environment

• Proficiency with CRM software (experience with Agilon One or similar platforms such as Raiser's Edge, Salesforce NPSP, or DonorPerfect preferred)

• Understanding of SQL, preferred. Complete additional SQL certifications are required within the first 6 months of hiring.

• Strong Excel skills (VLOOKUP, pivot tables, conditional formatting, data validation)

OTHER SKILLS AND ABILITIES

• Complete assigned data hygiene projects based on the agreed upon cadence.

• Deliver 100% of scheduled reports (campaign, co-op, Power BI refresh) by agreed deadlines

• Generate ad hoc reports within 3–5 business days of request

• Maintain dashboard accuracy rate of >95% with timely updates

• Produce accurate mailing lists for 15+ annual campaigns with zero errors impacting mailings

• Turn around ad-hoc list pulls within 5 business days of request

• Respond to internal CRM support requests within 24–48 hours

• Provide 2–3 team training sessions per year with 90% positive feedback from attendees

• Create or update 10+ SOPs annually to standardize recurring CRM processes

• Propose at least 2 system/process enhancements per year that improve efficiency or reporting accuracy

• Curious and self-motivated learner who seeks to understand “why” and improve processes

• Problem-solver who enjoys untangling data puzzles and translating tech into real-world application

• Team player who collaborates with empathy and communicates clearly across roles and departments

• Detail-oriented executor who manages multiple tasks without losing accuracy

• Adaptable and proactive in learning and applying evolving systems, tools, and organizational needs

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position requires the employee to regularly stand, walk, sit, use hands to finger, handle, or feel objects, reach with hands and arms, and communicate effectively both verbally and in writing. The role involves prolonged periods of sitting at a desk and working on a computer for up to 8 hours per day, with frequent use of hands and fingers for typing, data entry, and handling computer equipment. The employee must possess visual acuity sufficient for close work, including reading detailed reports and viewing a computer screen. Fluency in spoken and written English is required, along with the ability to communicate clearly via phone, video conferencing, and in-person. This role may require travel, including long-haul international flights.

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