Job Description

Customer Success Specialist, Enterprise

New York, NY / San Francisco, CA / Dallas, TX

Customer Success / Full Time / Hybrid

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About The Role

We're looking for a Customer Success Specialist to join our Enterprise Customer Success team and support the deployment, adoption, and success of Canary products across our enterprise partners' hotels. This role is an exciting opportunity to work with some of our largest and most strategic customers, engage directly with hotel teams, and gain valuable exposure to Canary's leadership.

If you're early in your career, eager to grow in a high-growth tech company, and looking to make a direct impact on customer success at scale, this role is for you.

Responsibilities

• Support Enterprise Customer Success Managers (CSMs) in deploying Canary's solutions across major hotel brands
• Engage directly with hotel teams to ensure they are successfully adopting our products and seeing continuous value
• Act as the voice of the customer, gathering insights and feedback to help shape our products and services
• Track and drive product adoption, ensuring customers are using Canary solutions effectively
• Assist in account operations, such as data tracking, reporting, and managing customer inquiries
• Work cross-functionally with teams across Canary, including Sales, Product, and Support, to enhance customer experience and drive success.

Qualifications

• 0-2 years of experience in customer success, account management, or a related customer-facing role (experience in a high-growth startup is a plus)
• Strong verbal and written communication skills: you can clearly explain ideas and build strong relationships with customers
• A quick learner who thrives in fast-paced environments and can execute with urgency
• Detail-oriented and highly organized, with the ability to manage multiple tasks at once
• Passionate about building a career in Customer Success and eager to grow within a high-growth company

$65,000 - $75,000 a year

The base salary range for our New York and SF offices for this role is $65,000-$75,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

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