Job Description

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a Computer Operator in Tallahassee, FL. This position requires flexibility with shifts as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sales systems. This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position. Data Center shifts are 12 hours, 3 or 4 days per week.

• Offers entry- to intermediate-level monitoring and troubleshooting for equipment in multiple jurisdictions, ensuring adherence to operational procedures and policies.

• Performs intermediate-level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.

• Monitors logical security through the use of established tools and procedures.

• Performs entry-level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.

• Accurately completes, validates, and recovers defined processes in the operational checklists to ensure all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are performed.

• Effectively coordinates, implements, verifies, tracks, follows up on, and calls out internal and external customer requests according to established guidelines.

• Submits recommendations to build and/or maintain operational procedures and checklists.

• Adheres to service level agreements by following established SLA performance requirements.

• Adheres to IT standard methodologies by following established standard methodology performance and audit.

• Supports local testing policies and procedures

• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring/motivating others.

• Assists in providing informal coaching and mentoring to junior-level operators.

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical benefits day one of being an IGT employee

• 12 paid holidays plus two floating holidays per year

• 3 weeks of paid vacation per year, prorated first-year

• 401K with employer match and 100% vested on day one

• Company-paid parental leave, life insurance, short-term disability, and long-term disability

• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

• 2 years' experience in related field

Qualifications

• High School diploma or equivalent experience required

• IT, technical, or related college degrees or certifications are preferred.

• 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions

• Crucial experience in Microsoft Office (Outlook, Teams, Word, Excel)

Technical knowledge and skills required

• Must be able to monitor and troubleshoot multiple technologies

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

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