Call Center Representative - Flexible Scheduling Job at Enterprise Call Center, Louisville, KY

cmY2blBTMU15TXF4RGFGb0FQcTR0eHBp
  • Enterprise Call Center
  • Louisville, KY

Job Description



Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

Job Description



We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

  • Answer inbound calls and assist customers with questions, concerns, or product/service issues

  • Use provided tools to document and resolve customer needs accurately

  • Follow established protocols for communication and case handling

  • Participate in required certification courses to qualify for client assignments

  • Deliver service in a professional and brand-aligned manner

  • Maintain performance targets in quality, communication, and efficiency

Qualifications

  • High school diploma or GED required

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

  • Strong communication and active listening skills

  • Basic computer knowledge and typing ability

  • Ability to follow detailed instructions and meet performance standards

  • Prior customer service or call center experience is a plus

  • Spanish language skills are a bonus

Additional Information

  • Remote position – no commute

  • Paid training (after client certification)

  • Flexible schedule options

  • Paid time off

  • Career advancement opportunities

  • Access to telehealth benefits

  • All information kept confidential under EEO guidelines

Job Tags

Work from home, Flexible hours,

Similar Jobs

Arcadis

Management Consultant Job at Arcadis

 ...leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 3...  ...Role description: Arcadis is looking for a full-time Management Consultant to join our National Business Advisory practice!... 

Marina Sirras & Associates LLC

Patent Litigation Attorney (San Francisco) Job at Marina Sirras & Associates LLC

 ...Overview Patent Litigation Associate - Engineering or Chemistry - California Our client is a major Am law firm, seeking a junior to mid-level associate for its Patent Litigation Group in San Francisco, Los Angeles, and Palo Alto. The firm is considering candidates... 

Yale New Haven Health

CRNA Administrator​ Job at Yale New Haven Health

 ...days? notice when transitioning or resigning from the call team. Responsibilities 1. Clinical Care 1.1 The Certified Registered Nurse Anesthetist (CRNA) implements accurate, safe, patient centric anesthetic care. 2. Professional Skill 2.1 Understands physiologic... 

CCI Systems, Inc.

CATV Survey Technicians-HOME EVERY NIGHT! Job at CCI Systems, Inc.

 ...having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking Survey Technicians who will provide a detailed route from the existing plant to the customer defining all construction requirements for... 

GQR Healthcare

Travel ICU Wound Care Registered Nurse Job at GQR Healthcare

 ...Job Description GQR Healthcare is seeking a travel nurse RN CVICU for a travel nursing job in Newark, New Jersey. Job Description...  ...12 hours, days ~ Employment Type: Travel Contract - W2 Wound Care Registered Nurse (RN) Job Location: Newark, New Jersey...