Job Description

Call Center Representative, Arlington, Northern Virginia 3 days ago Be among the first 25 applicants Location This is a 100% virtual position. Your residence must be located within 60‑minute driving distance of a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility. Must have a REAL ID‑compliant identification card or an acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility. Your Mission Help Veterans in potentially stressful situations find assistance. You must be an excellent communicator and have empathy for others who face challenges. Your mission is to connect them to someone that can help, engaging the Veteran until that connection is made. Compensation Full‑time position of $17.75 per hour, 11 paid holidays, and benefits of Medical, Dental, Life Insurance, and more. No part‑time or seasonal positions. You Need to Know Extensive training is provided and is part of the job. Completion of training is required. During training you will be on camera in an interactive classroom environment. Minimum six (6) months of consecutive call center or contact center experience. Positions staffed 24/7. Shifts may be 8 am‑4 pm or other shift work. Positions are not seasonal. We want you as part of our team for years and offer opportunities to grow into supervisory roles. About The Mission Customer Service Representatives (CSRs) provide front‑line operational support to Veterans for the Veterans Experience Office’s premier Contact Center. Calls come from a wide variety of individuals, primarily Veterans and their family members. Some callers are stressed and will need patience and empathy to help them find an appropriate resource. Qualifications And Requirements At least six (6) months of consecutive call center or contact center experience. Your computer must direct‑connect via cable to a wired cable service home high‑speed Internet router. A speed test must indicate a minimum of 25 Mbps download and 10 Mbps upload, both without delay. Upon successful completion of training, the company will equip you with a computer and other necessary equipment. You must have a work‑at‑home environment that is ergonomically sound, quiet, and free from distraction. This is a 40‑hour per week position that requires sitting at a desk and using a computer and monitor for 8 hours daily. Ability to work under pressure by calmly dealing with escalating or difficult calls. Excellent verbal, interpersonal, and written communication skills. Familiarity with military and veteran community programs is a plus. You must be a U.S. citizen or a Green Card holder who has lived in the U.S. for three (3) years prior to hire. Proof of eligibility to work in the United States is required. Must have a REAL ID‑compliant identification card or an acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member). Core Functions And Responsibilities Learn, understand, and explain Department of Veterans Affairs (VA) services and procedures. Ask clarifying questions to identify complex or vague requests for VA services and information. Accurately record details of calls and other service requests in an expected timeframe. Select appropriate VA services to meet the specific needs of Veterans. Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public. Use and navigate a multi‑screen computer system with Customer Relationship Management (CRM) applications. Maintain confidentiality and privacy of callers. Bowen Perks Health and Dental Insurance – 100% employee premium paid by Bowen. Group Life Insurance – 100% employee premium paid by Bowen. Short‑term Disability – 100% employee premium paid by Bowen. Generous vacation and sick leave. 11 Paid Federal Holidays. 401(k). The Bowen Group may require employees to be fully vaccinated for COVID‑19. By applying for this position, you understand you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is a proud equal‑opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity; or any other basis protected by federal, state, or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. Seniority level Entry level Employment type Full‑time Job function Other Industries Business Consulting and Services #J-18808-Ljbffr The Bowen Group (a GTSC Company)

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