Call Center Manager (100% Onsite; Kennesaw) Job at Vaco by Highspring, Kennesaw, GA

cVB5Z05DbE93Yys0Q3FSdkQvcXh2aDFvdFE9PQ==
  • Vaco by Highspring
  • Kennesaw, GA

Job Description

Job Description


Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the company's promise of reliability. Only candidates who live in the metropolitan Atlanta area will be considered since in-office work is required.

RESPONSIBILITIES
  • Drive efficiency and effectiveness with in-house call center agents
  • Lead transformation of team into a high-performing, sales driven team
  • Provide oversight in all aspects of customer service, building a culture of excellence
  • Adjust staffing to meet seasonal demands
  • Ensure call center meets targeted KPIs
  • Implement sales training programs for CSR team
  • Develop team members
REQUIREMENTS
  • Bachelor's degree is REQUIRED
  • 12+ years call center experience with 5+ years in a supervisory position is REQUIRED
  • Must possess strong analytical and motivational skills
  • Excellent customer service skills required
  • Strong verbal and written communication
  • Great attitude and solid leadership skills
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Job Tags

Seasonal work, Live in, Work at office, Local area,

Similar Jobs

Banner Health

Acute Medication History Pharmacy Technician Job at Banner Health

 ...regional, and Native American cultures. As an Acute Medication History Pharmacy Technician, you will be responsible for speaking with...  ...capsules, discuss any inconsistencies with the patient and/or research issues with a pharmacist, the patient's family or outside... 

CoreCivic of Tennessee, LLC - 1250 East Arica Road

Travel Licensed Practical Nurse (LPN) Job at CoreCivic of Tennessee, LLC - 1250 East Arica Road

 ...Description Certification Details ~ Licensed Practical Nurse (LPN) State License (Arizona) Job Details Licensed Practical...  ...the state of employment (Arizona). A valid driver's license is required. Schedule Information ~ Contract length is 13 weeks.... 

MG+M The Law Firm

Legal Administrative Assistant Job at MG+M The Law Firm

 ...administrative and secretarial support to assigned attorneys/paralegals. Format briefs, pleadings,...  ..., Table of Authorities and other legal documents. Prepare shells for attorneys in the...  ...being organized and detail-oriented. Review and ensure accuracy of vendor invoices;... 

Aflac

Business Development Representative Job at Aflac

Aflac, a leading provider of supplemental insurance in the United States, is seeking motivated and ambitious individuals to join our dynamic team as Aflac Business Development Representatives. This remarkable opportunity allows driven professionals to build a rewarding...

Providence Health and Services

Pharmacy Technician Program Specialist - Ambulatory Oncology Job at Providence Health and Services

Pharmacy Technician Program Specialist - Ambulatory Oncology at Providence Health and Services summary: The Pharmacy Technician Program Specialist in Ambulatory Oncology coordinates pharmacy services including preparation of sterile hazardous compounds like chemotherapy...